FAQs

 

How long will it take to receive my order?

Please allow 12 weeks of production time and 5-7 days to ship. We will email you when your painting is finished with shipping info.

Can you ship internationally?

Unfortunately we are unable to ship bouquet portraits internationally.

What photos do you need for the portrait?

Please email us 5 photos of your bouquet so we have different angles to work from. We cannot begin your painting until we have these photos. Please attach the photos to the email and send to paintboxfromportland@gmail.com

  1. Front facing (in a vase)

  2. From above (in a vase)

  3. From a 45 degree angle (in a vase)

  4. Holding the bouquet - front facing

  5. Holding the bouquet - from the side

bouquet reference photo examples

Can I cancel or return my order?

Because these are custom portraits, all sales are final once checkout has been completed.

What should I do if my order arrived damaged?

We pack all orders carefully to minimize damage during shipping. Please contact us immediately if your painting appears damaged and we will work towards fixing the issue.